It's 6am. I've been up since 4:30. Insomnia, again.
I decided to come down and balance my checkbook, and I'm glad I did. When I bought the D50 10 days ago, I brought it home and it wasn't working correctly. Thursday I returned it to Roberts Downtown, which is a story in itself. Let me preface this by saying that this experience is atypical of what I usually have with Roberts. I've been using their printing services for probably ten years now, and have bought other random photo items there. Also, since Lauren is a SanDisk rep, he's in there atleast twice a month and knows most of these guys pretty well. So, I walked in around 9:30 in the morning, and I was the only customer in the store. There were five or six employees standing around talking and one asked if he could help me. I told him I needed to talk to someone about returning a camera that wasn't working. So, this guy (I won't use his name, but it rhymes with James) takes my camera.
Rhymes with James: Do you know what's wrong with it? (Uuuhhhh, no, I'm just a dumb blonde)
Meek Melissa: Yes (he stops and turns around)
Rhymes with James: Well, what's wrong?
Meek Melissa: There are a few things wrong with it. The scroll bar is locking, I can't download pictures straight from the camera to the computer, and the camera is draining the battery while it's off - it won't hold a charge for more than 12 hours.
Rhymes with James: That's it? (Isn't that enough?)
Meek Melissa: Yes
Rhymes with James: (silence, silence... so much that he barely utters another word to me during the transaction. He holds out his sinister hand and without looking at me says) Credit Card (I hand him the credit card, he swipes it and gives me a receipt)
Meek Melissa: Thanks
Rhymes with James: (more silence)
Mind you, he never even opened the box to make sure everything was in there - I could have returned a brick and gotten my $375 back. I was going to ask him if they had any other camera bodies I could look at, but since I felt like I was totally inconveniencing him already, I decided just to head back to the camera department.
And guess who followed me back to help me? My new friend, James. (Oops! Didn't mean to leak his name!) So, this is fun!
Me: I just wanted to see if you had any other D50 bodies back here - I'd really like to have one.
James: We don't have any.
Me: I've been working with Scott (who has been excellent to work with), and he said they had two more up in Carmel.
James: They don't have them in Carmel. Everything that is refurbished is here. I don't know why he told you that. (His face was all distorted like I was a common idiot for asking)
Me: Can you call Carmel and check for me?
James: (looks at his watch) Store's not open yet. (it opened in 10 minutes, as if nobody were there already) Can't check.
Me: What is your name?
James: (for the first time, he makes eye contact and has a little confidence in his voice) James (as if he's all polite)
Me: Thanks.
So, I walk out, totally discouraged. I call Lauren, and he said this guy can be "gruff" sometimes. I prefer the term asshole, but hey. So, I'm almost home when Lauren calls again and says that he called Roberts in Carmel (they answered the phones before they opened! Can you believe that??) and they did, in fact, have two D50 bodies, and were holding one for me. I drove up there, and the guys were really nice. I got my D50 and a few other little things, paid, and came home.
Here's where the banking fun comes in. When I logged onto my bank account, it was low by about $800, which was a little shocking. The Roberts transactions weren't on there yet, but there was a discrepancy between my available balance in two places on the website. When I pulled out the receipts, I realized that even though I got nasty service and actually took the camera back, I have been charged for it twice. Twice!! The jerk debited my account instead of credited it! And... since I picked up a new camera at Roberts in Carmel, I essentially paid three times for one camera. Lovely. I added up the amounts and, voila, the amount I'm short by equals my camera times two (plus a few incidentals).
Yesterday I decided not to call and complain about the service. Today, since I need to clear this up, I will be complaining. Heads will roll today, folks, heads will roll.
The fun news is that I love the camera. Here's one of my favorite new pictures:

Argh. So frustrated.